The Customer Service Division at the Municipality of Abu Dhabi City has started offering of ’Ardi’ (My Land) service to furnish individuals with information about the locations of land plots, districts and maps of Abu Dhabi city and conurbation.

The service is offered via an interactive electronic touch screen offering all information related to zones, land plots, locations and aerial images of the area under investigation. The service offering comes in the context of the Municipality’s Mission of delivering top quality, effective and customer-oriented services standards under a strategy of seeking continuous advancement, and introducing cutting-edge technology capable of enhancing the performance levels and realizing customer needs in a smooth and hassle-free experience built on world-class standards.

Ardi touch screens are split into three sections; the first offers the user full information about the land plot, the second exhibits the land location, and the third shows details of the land under inquiry. The user can use the screen to identify the location and area of the land plot in square meters or feet and ascertain the land use, be it a residential, commercial, agricultural or industrial land.

Data and aerial images on the screen are continually being updated by the Spatial Data Division in order to keep the user abreast of the latest developments & configurations of the area about which the inquiry is made; which echoes the strategy of the Municipality of Abu Dhabi City to achieve the highest levels of customer satisfaction through sharing the existing communication channels with customers.

The strategy adopted by the Municipality of Abu Dhabi City in serving customers has hit a number of objectives and won the satisfaction & confidence of the public, thanks to the breakthrough developments made in the quality and level of service offering in terms of accuracy, speed and a fully fledged working environment manned by competent staff and equipped with the latest technologies and procedures with full attention to customer details.

The Municipality of Abu Dhabi City has recently launched the self-operated e-Kiosks aimed at enabling customers to process their transactions on the spot from various locations including customer service centers, head office, external municipal centers, malls and petrol stations. It also launched the mobile service targeting special needs persons, seniors, widows and divorcees with a view to offering them convenient, effortless, low-cost and time-saving services through deploying municipal representatives on vehicles fitted with state-of-the-art office equipment and electronics and dispatching them right to customers’ homes or place of residence to fully process their transactions by these personnel who have been qualified and well trained on the delivery of best customer services.

A Customer Relations Management system has been introduced with a view to linking customer service systems enabling 70 e-services to be offered to customers through a single outlet including land, real estate, urban planning, roads, spatial data, parks and recreational facilities services. The offering comes as part of the Municipality’s strategy to ensure continuous development, and introduce the latest technologies ’&’ means capable of enhancing the performance levels, and satisfying customer needs in a convenient setting aligned with world’s best practices.

Last year, the Municipality launched about 115 new services through its portal spanning town planning and infrastructure sectors featuring municipal services enabling customers, wherever they are and whenever they wish, access to such services. The move comes in the context of the Municipality’s keenness on easing and streamlining processes and saving customers time and effort as part of a master plan adopted by the Municipality to upgrade its customer service offering, reach out to customers and realize their needs in a trouble-free & convenient environment and in the fastest means aligned with the best global practices; which in turn will enhance the leading role of the Municipality as well as its corporate identity under a comprehensive strategy aimed at building an integrated work system that brings about a genuine addition to its galaxy of services.

The Municipality has also made a quantum shift in the level of services offered to the public through opening 3 external municipal centers at Al Bateen, Al Wathba and Al Shahama early last year which offer municipal services at par with the services offered at the Head Office except for the after-sale and purchase services, in order to ease the pressure on the Head Office by serving customers at their localities in a time & effort-saving experience.

The Municipality has also implemented a policy whereby external municipal centers offer services on Saturdays as it is keen on delivering best-in-class services to the public and developing a flexible timing mechanism suitable to all individuals in a convenient manner that saves the time and effort, bolsters the pioneering profile of the Municipality and epitomizes its social responsibility.
 

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