SEHA, the Abu Dhabi Health Services Company, was awarded the Gold Award at the 2011 Sheikh Khalifa Excellence Awards (SKEA) ceremony held at the Emirates Palace Hotel, Abu Dhabi. At the same ceremony, Mafraq Hospital, a SEHA-owned hospital in Al Mafraq just outside Abu Dhabi City, won the top Diamond Award.

The Sheikh Khalifa Excellence Award (SKEA) is based upon the European Foundation for Quality Management (EFQM) Excellence model which is designed to recognize organizations that have achieved an outstanding level of sustainable excellence. SKEA has completed a decade of recognizing excellent organizations in the emirate amongst different sectors and industries. The SKEA award is considered a prestigious award not only because Its granted to organizations with outstanding and sustainable levels of excellence but also because it carries the name of His H.H Khalifa bin Zayed Al Nahyan, President of the UAE, and is under the patronage of H.H General Sheikh Mohammed Bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the U.A.E Armed Forces. In 2011, the Award was held along the theme of “Ten Years of Sustained Excellence.”

Commenting on this outstanding achievement, H.E Saif Bader Al Qubaisi, Chairman of SEHA, expressed his thanks and appreciation for Abu Dhabi government’s leadership as well their commitment in promoting excellency and efficiency in delivering services to communities and customers across both the private and public sectors.

“We are honored to receive these prestigious awards that recognize our achievements in maintaining sustainable levels of excellence. We owe it to all SEHA staff who work persistently to deliver best-in-class healthcare services and in doing so, earn the loyalty and trust of our customers.”

“This award is far from being a mere badge, or even recognition of accomplished goals; rather, it is a signpost along the road to world-class healthcare. We intend to seek further milestones and recognitions as we continually improve to recognized international standards. These awards strengthen our commitment to to our patients, customers and our communities served,” he added.

Carl Stanifer, CEO of SEHA, said, “I would like to congratulate the SEHA team on a strong performance and noteworthy achievements. These awards offer further evidence that our vision of developing an excellent integrated healthcare system competitive with the best in the world is not just achievable, but coming to fruition. I would also like to congratulate the organizers of this unique event, because these awards have inspired tremendous improvements in local industries. We believe that for the healthcare arena, the real winners are the patients we serve every day. ”

Stanifer added, “We are committed to excellence. Having our Mafraq Hospital win the prestigious Sheikh Khalifa Excellence Award, Diamond category, we are now even more committed to customer focus. This is our mission: continuously improving the care for our customers. It is the most important thing we do every day. The recognition that this provision of excellent care to our patients and adherence to best practices at Mafraq make us feel proud.”

Mafraq Hospital, which is owned and operated by SEHA and managed by Bumrungrad International, earned the top award at the 2011 Sheikh Khalifa Excellence Awards (SKEA). The hospital is the first healthcare facility in Abu Dhabi to receive the Diamond Award. This is also the only time that any competing organization has been presented with this highest form of recognition on first application. Normally, an organization must first be recognized with a Gold Award before competing for Diamond status.

John Nickens, CEO at Mafraq Hospital, said at the awards ceremony: “We are working tirelessly in our quest for excellence. The Diamond Sheikh Khalifa Excellence Award (SKEA) supports our commitment in putting our customers’ first, providing quality care for our patients and our adherence to business best practice. Everything we do is for our patients and we are honored and proud to be recognized for the milestones we are achieving.”

“This award would not have been possible without the support, hard work and dedication of every one of our 2,000 talented employees.” Gail Smith, Chief Nursing Officer at Mafraq Hospital commented after collecting the award on behalf of all at Mafraq Hospital. “The knowledge, experience, insights and commitment of our teams are critical to the success of Mafraq Hospital. We will continue to look at ways of improving the Mafraq Hospital experience and won’t rest on our laurels.”

Shamsa Al Muhairy, Excellence Project Manager at SEHA said, “We started the preparation process for SKEA in 2008 with the support of H.E. Saif Bader Al Qubaisi Chairman of SEHA. Senior management supported our mission to promote a culture of excellence. It is a real achievement that SEHA Home Office won the Gold award. SEHA has been working hard at two discrete levels - to ensure that long-term strategic objectives are met, but also that day to day operational excellence is given priority.”

“SEHA is constantly focusing on long term excellence, with evaluation and improvement of internal operations being a continuous process. Our aim is to ensure that SEHA’s strategies for excellence in healthcare, and the values of the Government of Abu Dhabi, are applied in the field practically every day,” she concluded.
 

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