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Etihad Airways Chief Executive Officer James Hogan today opened the 52nd annual World Airline Customer Relations Association conference on Yas Island, Abu Dhabi.
The conference promotes the free exchange of ideas among airlines to promote excellence in customer service.
In his opening address James Hogan told delegates: “I’ve been a WACRA true believer for a long time. The reason I believe so fervently in this organisation is because it enforces the primacy of the customer in all that we do.”
“This is the 52nd annual conference. The longevity of WACRA is a reflection of its respected place in the airline world.
“I believe that when Etihad customers present themselves at our check-in counter, the clock starts. As the world’s fastest growing airline, now serving 66 destinations globally, Etihad is striving for customer service perfection from kerb to kerb.
“Those of us involved in WACRA know it serves the best interests of the aviation industry for all carriers to strive for that. We don’t just want to squabble over an existing customer base, in a race to the bottom. We want more people to fly and to enjoy flying.”
Each year, an airline hosts and sponsors the conference. This year, Etihad Airways is the major sponsor. The conference is taking place over three days at Yas Hotel, overlooking the Yas Marina F1 Circuit, which next month will host the 2010 F1 Etihad Airways Abu Dhabi Grand Prix.
Previously, as CEO of Gulf Air, Mr Hogan agreed to host the 2006 conference in Bahrain and was also involved with WACRA during his time at bmi British Midland.
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