du has provided answers to customers inquiries regarding the announced decision of Telecommunications Regulatory Authority (TRA) to suspend BlackBerry services (Blackberry Messenger, Blackberry E-mail and Blackberry Web-browsing) from October 11, 2010.

In a statement today the company has advised customers with beneficial information during the coming phase.

As per the instruction received from the Telecommunications Regulatory Authority, BlackBerry services will continue until 10 October. On 11 October Email, BlackBerry web browsing, social networking, and instant messaging services on BlackBerry devices that are supported as part of the BlackBerry Internet service, will be suspended.

The company said that customers will be able to continue using their BlackBerry devices for Voice, SMS, and MMS as these do not use the BlackBerry Internet service and will remain unaffected. Customers will also be able to browse the web using the du browser. Other applications which do not use BlackBerry services will also not be impacted.

While roaming, the Unlimited BlackBerry Data Bundle will not be available after the suspension. Standard data roaming rates will apply.

The company will provide alternative solutions. "We are working to ensure that you continue to enjoy uninterrupted email and Instant messaging services. In the next few days, we will provide you with detailed information on the alternative solutions", the statement said The company has assured that customers will not face any upfront cost and continue enjoying our services with complete peace of mind.

Moreover company is working to ensure that you do not lose any of your contacts and emails when moving to the alternative solutions.

As the BlackBerry service will be suspended on 11 October, the current BlackBerry Data Bundle (Unlimited national and Unlimited international Data Bundle) will also stand suspended as of this date.

The customers however be able to move to an alternative solution with its own data plan before this suspension date. Details of the alternative solutions will be announced within the coming days.

More information can be sought through our website, call centre, shops and announcements in leading newspapers, the company said.
 

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