Etihad Airways has cancelled its flights to the UK and Ireland this evening and early tomorrow, due to all UK and Irish airports remaining closed following the spread of volcanic ash.

Etihad Airways Chief Executive Officer, James Hogan said: “We regret the inconvenience to our customers caused by these cancellations, however we are complying fully with the UK and European authorities during these closures, and will not operate services to any area that may present a safety risk.”

Mr Hogan said that due to the cancellations, until further notice, any passengers booked on an Etihad flight to the UK or Ireland from any destination on the network would not be uplifted.

“We encourage our customers with travel plans to the UK or Ireland to contact their local office or the dedicated customer assistance lines we have set up. Customers can rebook flights now to the UK and Ireland for services from Monday 18 April, or those customers who choose not to travel will receive a full refund.*

“Passengers who have already commenced their journey will be accommodated on other services to mainland Europe, or in hotels in Abu Dhabi.”

As at 7pm local Abu Dhabi time, the following flights on the Etihad network have been affected:

Cancelled:
Thursday 15 April:
• EY21, Abu Dhabi to Manchester, due to depart at 10.10am local time ;
• EY17, Abu Dhabi to London Heathrow, due to depart at 1.30pm local time;
• EY20, London Heathrow to Abu Dhabi, due to depart at 2.45pm local time;
• EY22, Manchester to Abu Dhabi, due to depart at 9.05pm local time; and
• EY18, London Heathrow to Abu Dhabi due to depart at 9.20pm local time,
Friday 16 April:
• EY15, Abu Dhabi to Manchester, due to depart at 2.15am local time;
• EY11, Abu Dhabi to London, due to depart at 2.35am local time;
• EY45, Abu Dhabi to Dublin, due to depart at 2.35am local time;
• EY19, Abu Dhabi to London, due to depart at 8.30am local time;
• EY12, London Heathrow to Abu Dhabi, due to depart at 9.10am local time;
• EY16, Manchester to Abu Dhabi, due to depart at 9.25am local time;
• EY42, Dublin to Abu Dhabi, due to depart at 9.50am local time; and
• EY20, London to Abu Dhabi, due to depart London at 2.45pm local time.
Diverted:
Thursday April 15:
• EY19, Abu Dhabi to London Heathrow diverted to Paris Charles de Gaulle; and
• EY41, Abu Dhabi to Dublin, diverted to Munich.

Customers in the UAE with any queries about Etihad flights can contact the airline on the toll free number, 800 550 55. Customers in the UK can contact the airline on its toll free number, 0800 917 7521.

Customers in other overseas locations can contact their local office or +971 25 990 900.

*Terms and conditions apply for rebooking and refunds.
 

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