UAE Ministry of Economy reported that 18,280 customers were served by the Customer Service Center in Abu Dhabi during 2009. Companies represented the majority at 11,617 customers – 63.5 per cent of the total - followed by certificates of origin (3,785 – 20.8%), trade mark enquiries (1,545 – 8.5%) and trade agencies (1,333 – 7.2%).

His Excellency Mohammed Ahmed Bin Abdul Aziz Al Shihhi, Director General of the Ministry of Economy, said the Customer Service Center is one of the Ministry’s key initiatives to provide an ideal investment environment supported by integrated infrastructure to strengthen the culture of excellence and to be in line with the leadership’s vision and the national charter 2021.

“These numbers assure the strength of our economy and its competitive edge and ability to achieve growth rates at various economic sectors in the UAE. The Ministry is committed to adopt latest technologies to save time and cost and to provide distinguished services for the customers,” he added.

The Customer Service Center in the Ministry serves customers as a one stop shop undertaking a range of transactions at the same time and place.

The Ministry is developing the performance of the centre by focusing on three major areas - human resources, developing and facilitating procedures and continuous development of systems and technologies.

The Ministry is currently working on transferring services to the third generation of the e-Dirham and updating internal technical systems to provide state-of-the-art e-services.
 

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