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H.E. Mohammed Omar Abdulla, Undersecretary of the Department of Economic Development and Board Member of National Bank of Abu Dhabi (NBAD) attended the official inauguration of National Bank of Abu new call centre.
The state-of-the-art call centre provides 24 hour access and personalized customer support to all of NBAD customers. By simply dialing 8002211, customers will access a broad range of the best banking services from multi lingual staff.
"We are delighted to launch NBAD’s new call centre officially today, which comes as a confirmation of NBAD’s commitment to provide the best banking products and the highest standards of service to our valued clients," said John Malouf, General Manager of Consumer Banking Group at NBAD.
"In the first three quarters of 2009 the 24-hour call centre of the National Bank of Abu Dhabi, the number one bank in the UAE, received over 3 million calls and generated many sales leads,’ said Ahmed Al-Naqbi, Senior Manager, Channels and Electronic Banking Services at NBAD.
The bank plans to expand its call centre service across the GCC starting with Oman and utilize it for its E dirham G2 service.
NBAD’s call centre offers multilingual services in Arabic, English and Urdu. 13 per cent of the staff are UAE nationals who are trained to handle financial and non-financial enquiries and provide information about different products and services NBAD offers.
"As a forward-looking bank, we believe the new call centre will enhance the level of communications with our customers as well as allowing staff to support customers and provide them with the highest standards of service 24/7", he concluded.
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