Abu Dhabi National Insurance Company (ADNIC), one of the leading regional multi-line insurance provider for corporates and individuals, has announced the launch of its ‘verified’ WhatsApp Business service.

The new service will allow customers to reach out in a secure and encrypted environment with enquiries related to quotations, claims, claim centre locations, exchange of documents for policy issuance and much more – all through a simple WhatsApp message to ADNIC’s contact centre. Customers will be able to view the unique green token along with ADNIC logo which represents our official Whatsapp business account.

Ahmad Idris, Chief Executive Officer of ADNIC said: “We always strive to stay ahead of the curve when it comes to customer experience and will never hesitate to adapt to changing preferences. With clients increasingly moving online and seeking greater efficiency in their communications, ADNIC’s WhatsApp Business service should greatly improve customer satisfaction through its simplicity and convenience.”

He added: “WhatsApp is easy-to-use and a popular messaging application worldwide. The addition of this platform to ADNIC’s offerings will enable us to better serve our customers and further underscore our digital capabilities.”

Constantly seeking ways to expand its offering and deliver innovative insurance solutions to customers, ADNIC has continually invested in digital product development over the past few years. To this end, the company has also forged several partnerships to ensure that its products always employ the latest technologies, delivering unparalleled client experience.

ADNIC was recently awarded top honours in the Excellence in Insurance Digitisationcategory at the Finnovex Awards 2019, a recognition that’s testament to ADNIC’s success in this area.

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