The Abu Dhabi City Municipality confirmed that the digital services launched recently attracted a large number of clients who used the service after the trial run phase. The key performance indicator showed a strong customer demand for digital services to benefit from their features. Also, the client registrations in the Smart Hub saw a remarkable increase indicating the efficiency of the recently launched digital systems & services. The Municipality is keen to continue offering digital services as part of its ultimate goal to step up the digitalisation process to 100% by the end of the current year.

“The results of the trial phase of activating the scheme for several services are very promising as they confirm the planning integrity & concerted efforts to provide modern services measuring up to customers’ expectations. Also, there is sustained growth in the number of transactions processed digitally as well as an increase in the number of registered clients in the Smart Hub. The second week of the trial phase witnessed a larger number of transactions as compared to the first week, thus indicating a huge success for the trial phase,” said Saif Yahya Al Rumaithi, Director of Customer Service Division, Abu Dhabi City Municipality.

“The first week of the digital services trial phase launch saw the registration of 605 clients in the smart hub, and the number rose to 831 in the second week. Likewise, 520 digital transactions were processed during the first week, which increased to 705 digital transactions in the following week, with a combined total of 2,661 transactions comprising client registrations and completed transactions in the smart hub,” he pointed out.

It is noteworthy to mention that the Department of Urban Planning and Municipalities, represented by Abu Dhabi City Municipality, had launched in April this year four digital services including (title deed, ownership certificate, search certificate, and land plot). The services platform had been designed to be accessible to all customers at the three Municipalities (Abu Dhabi, Al Ain and Al Dhafra). The single services counter had been developed to provide several digital services that make a bunch of integrated digital services; which will have a huge impact on responding to customer needs and expectations.

In June this year, the Department also launched 11 new digital services across the municipalities of Abu Dhabi (Abu Dhabi City Municipality, Al Ain Municipality and Al Dhafra Municipality). The new services included applications for opening a company account, constructing an entry/exit, obtaining a parking slot, constructing a service road, shifting services, and providing landfill. They also include permits for a temporary tent within the land boundaries, car shed within the residential land boundaries, house maintenance, raising a boundary wall, and opening a one-meter wide door for the use of persons.

In July, the Department has launched 13 new digital services comprising ten corporate services and three individual services. The corporate services included: Handing over land corners (new), handing over land corners (temporary), handing over land corners (repeated), handing over land corners (for study), approximate view of land plot, final survey of land boundaries, establishing Qiblah direction, revising building and boundary wall concentration, subscribing to survey stations network system, and providing coordinates of a reference survey point.

Individual services included handing over land corners (temporary), a rough survey of land location, and establishing Qiblah direction.

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