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Falah Mohammed Al Ahbabi, Director-General of Urban Planning and Municipalities Department, today opened the Customer Happiness Office at the Customer Service Centre at Abu Dhabi City Municipality, ADM, headquarters. The initiative is part of the municipality’s efforts to improve the services and raise customers satisfaction.
The opening ceremony was attended by Mubarak Obaid Khamis Abdullah Al Dhahiri, Under-Secretary of Urban Planning and Municipalities Department, and Ali Khalifa Al Qamzi, Acting General Manager of ADM, in addition to scores of municipal executives, directors and employees.
Al Ahbabi affirmed that the initiative is a result of the visit of His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces and Chairman of the Executive Council to Abu Dhabi City Municipality, and his directives on the importance of enhancing communication with customers and offer high-quality community service.
"The Urban Planning and Municipalities Department attaches high priority to improving communication between the municipal system in Abu Dhabi and customers. Opening the Customer Happiness Office is a giant step towards enhancing relations between the municipality and customers, heeding to their observations and responding to their needs. The ultimate objective of these efforts is to boost customers’ trust with the services on offer and bring them happiness. We are always committed to implement the directives of the Abu Dhabi Government," added Al Ahbabi.
Saif Badr Al Qubaisi, ADM General Manager, said, "The municipality adopts transparency with the customers thanks to the open-door policy. We encourage employees to further foster the outstanding relations with customers, and observe ethics in customer dealings. We also encourage them to heed to customers’ views and suggestions, and meet their needs in accordance with the applicable rules."
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