The Ministry of Interior has called upon the citizens and families of the United Arab Emirates to avail the electronic services available via the Ministry of Interior’s smart application, UAE-MOI. The services conveniently allow customers to complete their transactions without needing to visit the service centers, excluding special cases that require the customer to be present. The smart application is compatible with iOS, Android, Windows, and Blackberry operating systems.

“The use of the application to renew passports and to avail other services is an important step that keeps pace with the significant developments that are taking place in various fields throughout the nation,” said Major General Khalifa Hareb Al Khaili, Acting Assistant Undersecretary of the Ministry of Interior for Naturalization, Residency and Ports Affairs. “This step additionally reflects the strategy of the Ministry to transform its services by providing convenient access to the myriad of high-quality services via the website or smart phones.”

Continuing, he stressed the importance of UAE citizens to encourage their families to save both time and effort by taking advantage of the benefits provided by the Smart Government in the completion of their transactions.

“Users from every segment of society only need to use the information available on their identity card to avail the quick and hassle-free services that have been developed through accurate data and the contents of the smart phone application,” he said.

Major General Al Khaili noted that the departments of the Naturalization, Residency and Ports Affairs are to introduce the customers to the smart e-services provided by the Ministry through the smart application UAE-MOI and show them how to access them. He also highlighted the keenness of the Ministry to continuously improve the performance indicators and update the smart applications to introduce additional services, and pursue excellence through streamlined and simplified procedures that guarantee a speedy completion of transactions. 

For his part, Lt. Colonel Matar Kharbash, Head of the E-services Department and Head of the team supporting smart transition at the Naturalization, Residency and Ports Sector, indicated that the passport renewal service via smart phones allows citizens to avail the service in a matter of minutes, where the Dh50 fee is paid automatically and the passports are sent to citizens wherever they are. “The application can be downloaded through the applications store depending on the type of phone,” he said.

To avoid any delays in the renewal process, Lt. Colonel Kharbash urged citizens to renew their passport electronically through the smartapplication at least one month prior to the expiration of their passport and to take into account the requirements for the passport photo. “The photo must be recent, have a white background, the subject should be facing towards the camera, and all facial features must be clear,” he said. “It is recommended that persons wishing to renew their passport start their transactions early and well before the anticipated date of travel,” he said; as he noted importance of turning in old or expired passports immediately after receiving the new passports.

Cadre:

Customer Satisfaction is our Aim

Lieutenant Colonel Faisal Mohammed Al Shimmari, CEO of the Smart Government Program at the Ministry of Interior, emphasized the commitment of the Ministry to enhance customer satisfaction and to increase their confidence. This comes as part of the main objectives of the Smart Government to reach people through advanced services via UAE-MOI, the Ministry’s application that is available on smart phones. “This falls in line with the efforts to realize the UAE Vision 2021, tag lined ‘United in Ambition and Determination’, which aspires to place the UAE as one of the best countries in the world by 2021,” he said. Adding further, he pointed to the unwavering efforts of the Ministry to provide customers with simplified and easy procedures with high efficiency and transparency in order to meet the needs and expectations of customers. By doing so, he said that this “would ensure a high quality of life for UAE citizens and residents alike”.

Lieutenant Colonel Al Shimmari reiterated his calls for both citizens and residents to take advantage of the many features offered by the Ministry’s application. He highlighted how the application enables customers to instantly apply and obtain services from their mobile phones wherever they are, and to monitor the progress of the transaction procedures without needing to visit the service centers. “These steps are based on the efforts of the national agenda of the UAE Vision 2021, and in line with governmental trends and the development of services in accordance with the best international standards. We endeavor to establish the UAE as one of the safest places in the world through enhancing the community’s sense of security, and reaching advanced levels of reliance on police services,” he said.

In a bid to enhance the level of services, maintain excellence and quality, and raise customer satisfaction rates, the Ministry has allocated the number 8005000 to receive customer inquiries during working hours. Comments and suggestions may be sent to mobile@moi.gov.ae.

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