The Ministry of Interior (MoI) has launched a driving license issuance service via its app UAE MoI. The new app is to benefit those who have passed their driving tests through the federal traffic and registration system.

Major General Ahmed Nasser Al Raisi, Chairman of the Ministry of Interior’s E-transformation Higher Committee, said that this service is among a suite of services that the MoI has provided for the public that require the user to follow simple steps to obtain the service. He also highlighted the quantum leap that the MoI has achieved in the field of smart applications in order to address the needs of citizens and residents alike.

“The smart transformations of MoI services are a part of the Smart Government’s framework that aims to seamlessly provide the best services to the customers in a way that is simple and achieves their satisfaction. The MoI is continuously following the developments made in the fields of technology and smart applications in order to provide further smart services,” he said. 

He also noted that the MoI smart applications center effectively employs nationals who provide all of the electronic procedures in a way that contributes to the accessibility of the services to all individuals.

He also encouraged the public to contact the MoI customer service center via 8005000 or mobile@moi.gov.ae where a technical team is working round-the-clock to answer inquiries.

Brigadier Ghaith Hassan Al Zaabi, Director General, Traffic Coordination Directorate General, Ministry of Interior, said that through the provision of driving license issuance service via UAE MoI app, citizens and residents will save both time and effort. This system will provide the user with the application file on the federal traffic and registration system, and is adopted across the UAE wherever the application terms are met. The driving license issuance is done via completing the simple steps on the app, and the license will be delivered to the beneficiary via mail.

First Lieutenant Mohammed Darwish Al Balouki, Project Manager, said that the service is available through the smart app for all applicants who have a drivers’ test file and have passed the final test. The service will be automatically available once the beneficiary enters the ‘traffic section’ and presses on the ‘driving license’ button. The file should be registered in the federal traffic and registration system that is available across the UAE.

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