According to statistics, the Directorate General of Residency and Foreigners Affairs in Abu Dhabi has completed as many as 2,131,936 transactions via its online system Fawri since the application was put into service in 2012. Out of these transactions, 1,203,922 services were completed in 2014 compared to 843,858 transactions in 2013, marking an increase of 43%.

Colonel Salim Ali Al Qattam Al Zaabi, Director General of Residency and Foreigners Affairs in Abu Dhabi, indicated that the directorate is committed to implementing the highest standards of quality and excellence in all of its processes, in pursuance of the Ministry of Interior's strategy to achieve customer satisfaction, and streamline procedures for members of the public.

Colonel Al Zaabi explained that the Fawri online service yielded positive outcomes in ensuring the prompt and efficient delivery of the required services, as well as providing a constant transaction tracking system. The service also offered a chance for customers to submit proposals to be used in the improvement and development process.

Adding further, Colonel Al Zaabi emphasized the keenness of the Directorate General of Residency and Foreigners Affairs in Abu Dhabi to streamline procedures and provide service automation via electronic systems and smart applications; “This falls in line with the Ministry of Interior’s vision and strategic objectives to encourage creativity and innovation in the provision of services to customers; and to ensure the highest customer satisfaction rates with the provided services, in terms of service quality and reduced response time,” he said.

In conclusion, Colonel Al Zaabi that the Directorate General of Residency and Foreigners Affairs in Abu Dhabi has been committed to planning and implementing e-linking projects with a number of organizations and institutions across the UAE. He said: “This measure has contributed directly to streamlining procedures and developing processes to offer added value to customers, and earned the directorate countless awards in the field of customer service.”

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