The Ministry of Interior will be celebrating tomorrow Sunday, the graduation of a number of highly-skilled national cadres working in the area of customer service, after passing the requirements of the Professional Customer Service Excellence Diploma.

The Ministry of Interior, represented by the Customer Service Department, had launched the Customer Service Excellence Diploma program with the participation of 376 employees from various police sectors and 38 staff members from the Customer Service Centers at 13 ministries and federal authorities; in cooperation with a major world-renowned expertise firm in the field of customer service development. 

Lieutenant Colonel Nasser Khadem Al Ka’bi, Head of the Customer Service Department at the Ministry of Interior said, “The graduation of the first batch of the Customer Service Excellence Diploma program embodies the Ministry of Interior’s constant commitment to pursue its endeavors to improving institutional performance and upgrading government services to the highest levels”. He explained that the Diploma program aims at preparing and training employees working in customer service and providing them with accredited certificates awarded by the International Business Training Association (IBTA). He added that the program is available to all eservice providers who have been selected according to specific criteria and conditions set by the Customer Service Department.

Moreover, Lieutenant Colonel Al Ka’bi noted that the program was designed in accordance with the best international standards in the area of customer service, and enables participants to acquire the highest levels of knowledge and practices related to customer services.

In conclusion, Lieutenant Colonel Al Ka’bi indicated that the graduation of this elite group of service providers is part of the considerable efforts made by the Customer Service Department to prepare highly qualified national competencies in the area of customer service and to invest in them in the best way possible; so as to achieve excellence in the provision of government services. This comes in line with the wise leadership’s vision and directives on establishing the culture of excellence in thought and practice; to achieve the UAE Vision 2021.

We accept Guest Posts

Download the Dubai City Guide iPhone mobile app

DubaiCityGuide.com is owned and managed by Cyber Gear