The Ministry of Interior has introduced the passport renewal service via smart phones to allow UAE nationals to avail of this service anywhere any time; without the hassle of  visiting the service centers except for special cases that require personal presence.

Major General Khalifa Hareb Al Khaili, Acting Assistant Undersecretary of the Ministry of Interior for Naturalization, Residency and Ports, will save ample and precious time for citizens and ensure accuracy and safety of their transactions. These measures embody the higher leadership’s vision to provide high-quality services for customers, by constantly improving performance and updating smart applications with a view to introducing additional services.    
Major General Al Khaili explained that citizens can follow simple steps to avail the Ministry of Interior’s application UAE MoI to renew their passports. He added that the service will be made available for all society segments with revamped procedures, in line with the ministry’s strategy aimed at streamlining and facilitating the service provision in a safe manner, using the person’s identity card through quick and easy steps.

Adding further, he noted that the ministry has provided a call center to provide assistance to members of the public, and respond to their inquiries on 8005000 during official work hours; via email on mobile@moi.gov.ae, and via the e-services e-mail: eservices@moi.gov.ae.

According to Major General Al Khaili, the ministry offers multiple services to both citizens and residents across the UAE via its sophisticated smart phone apps, and will be providing additional services in the upcoming period, in line with the smart government strategy.

In the same context, Brigadier Saeed Rakan Al Rashedi, Head of Naturalization Department at the Ministry of Interior’s Naturalization, Residency and Ports Affairs sector, said that the passport renewal service is available for citizens via the smart application platform. Fees are automatically deducted and passports will be sent to citizens wherever they are. He said, “These applications can be downloaded via the app store according to the phone OS version and support all mobile devices and tablets platforms.” In conclusion, he called on customers to avail of the government services available quickly and efficiently through smart applications.

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