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As part of its five year strategic plan launched earlier this year, the Abu Dhabi Judicial Department (ADJD) has signed an agreement with a global consulting firm to further enhance its customer service delivery capabilities.
The agreement calls for the implementation of the International Customer Service Standard, the globally accepted benchmark for customer service excellence.
Explaining the significance of the agreement, H.E Sultan Al Badi, Undersecretary of the Abu Dhabi Judicial Department said: “An effective judiciary empowers and enables any society to achieve greater progress. The agreement underscores ADJD’s strategic commitment to excellence. By improving our service levels up to standards of the world’s best, we will provide outstanding service that will not only cater to the needs of our customers, but also go the extra mile of achieving excellence in servicing them.”
Al Badi added: “The move is part of ADJD’s strategy that stresses on assessing public needs and delivering highest quality of service as well as providing satisfaction to its stakeholders. ADJD strives to remain at the forefront of defining best practices in customer servicing.”
Via a press statement, the consulting firm said: “As an accredited partner of the International Customer Service Institute, we are in a position to help companies and organizations to implement The International Customer Service Standards. We are delighted to have been appointed by the Abu Dhabi Judicial Department to help them better their customer service delivery capabilities as part of their commitment to make customer satisfaction a top priority.”
The International Customer Service Institute has developed a generic standard (The International Customer Service Standard (TICSS) that assists any organization to manage and continuously improve its service quality. It provides a platform for the public and private sectors to respond to their customers’ needs.
It also offers independent assessment by an internationally established certification body, British Standards Institution (BSI). Implementation of the standard allows organizations to focus their attention on delivering excellence in customer service, whilst at the same time providing recognition of success through the BSI third party registration scheme.
“Implementation of The International Customer Service Standard will improve our capability to respond to customers’ needs and provide the opportunity to benchmark our services vis-à-vis judicial best practices all over the world,” concluded Al Badi.
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