Etihad Airways has signed a Memorandum of Understanding (MoU) with Abu Dhabi general services company Musanada, to provide efficient travel solutions to employees of Abu Dhabi government entities.

The partnership will offer a range of benefits to Abu Dhabi Government employees, including:
• a one-stop-shop for employees to arrange and book business and leisure travel with Etihad Airways, via Musanada’s 24/7 e-booking platform;
• dedicated account management and VIP service desk arrangements;
• integrated Etihad Guest loyalty program management and support services; and
• special staff offers and holiday packages.

The partnership will also enable the airline to work with Musanada on a streamlined Government travel policy, simplifying procedures for government employees and promoting Etihad’s status as the national airline of the United Arab Emirates.

James Hogan, Etihad Airways’ Chief Executive Officer, said: “As Abu Dhabi continues to grow, it is more and more important that entities work together to build strategic partnerships that benefit the Emirate.

“Through our new partnership with Musanada, Etihad will offer superior travel solutions to government employees, reinforcing our support of the Government of Abu Dhabi, as well as strengthening our position as the national carrier. We are delighted to partner with Musanada, an organisation that shares our goals in providing the highest levels of customer service and value.”

Musanada’s mandate is to support the Emirate’s public sector institutions and help Abu Dhabi become one of the top five governments in the world, achieving this through developing effective and responsive services for the Government.

Musanada Travel Service provides specially designed travel solutions to Abu Dhabi government employees. These solutions are managed by a travel team with more than 20 years’ experience in strategic supplier relationships and delivered through building strategic partnerships with trusted local third party vendors who are internationally recognized.

His Excellency Mohamed Al Fahed Al Muhairi, Chief Executive Officer of Musanada, said: “This MoU is in line with Musanada’s strategy to design innovative customer-tailored solutions through conducting valuable partnerships with other distinguished partners such as the UAE’s national carrier.

“Musanada’s Travel Service Management’s mission is to provide a world class travel service that optimizes the financial and service related benefits for the Government of Abu Dhabi. This travel service delivers a solution which is fully aligned to the Abu Dhabi 2030 vision and outmatches any other Government solution currently available globally.”

Musanada provides travel services through an e-booking platform made available 24/7 and a dedicated e-mail address allocated to all ADGEs. In addition to air travel bookings, Musanada Travel Service Team provides hotel booking and car rental services directly at a corporate level to ensure that it can ultimately maximize and leverage the commercial value on behalf of the Government of Abu Dhabi whilst having the flexibility to add additional travel service providers if and when required.
 

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