Abu Dhabi Airport Company received last Thursday a thank you letter from Dominic Jermey, the British Ambassador to the UAE, for its support in ensuring smooth procedures for all stranded British nationals at Abu Dhabi International Airport during the period of the Icelandic ash cloud flight disruption.

ADAC provided support, including information counters at the airport, in order for the British Embassy to facilitate the stranded British citizens, by coordinating their travel and temporary accommodation needs.

Ahmed Al Haddabi, Senior Vice President Airports Operations at ADAC, commented: “At Abu Dhabi International Airport customer travel experience is the key factor in all our strategic decisions and planning, and even in case of an incident, such as the flight cancellations due to the Icelandic ash cloud, we tailor our responsive actions to minimize discomfort and ensure customer satisfaction. Within this frame ADAC was diligent to ensure that the liaison between the British Embassy in Abu Dhabi and British nationals was efficiently provided.”

Eamon McGing, Regional Manager for the UK Border Agency’s Risk and Liaison Overseas Network, British Embassy, said: “We are here today to thank ADAC and all its employees and partners for the assistance they provided to ensure passengers received the services and information needed, and to Embassy staff who were present at the airport to offer support to British nationals. It is in these circumstances that a customer service company proves it is committed to the highest standards and it comes with no surprise that ADAC had just won “the Airport Service Quality award” from the ACI, followed by the Skytrax award for the ‘World’s most improved airport’.”

 

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