Abu Dhabi Digital Authority (ADDA) and Department of Finance (DoF) today signed an agreement with Automation Anywhere, a global leader in Robotic Process Automation (RPA) to digitize government services using software bots.

ADDA & DoF will leverage Automation Anywhere’s expertise in the RPA industry to support increased skill development within the government sector to increase productivity and improve customer services.

Tasked with leading Abu Dhabi’s digital transformation agenda, ADDA and other Abu Dhabi government entities will have access to a suite of RPA training programs and solutions that will elevate the digital capabilities of entities in Abu Dhabi Government. The MoU will enable thought leadership engagement for ADDA and DoF, with in-depth studies of challenges faced by government and private businesses that can be enabled by RPA. The thought leadership program will seek to build capacity within ADDA through several resources, including A-People, Automation Anywhere University and Automation Anywhere Public sector thought leaders. 

H.E. Dr. Rauda Al Saadi, Director General, Abu Dhabi Digital Authority, said: “Enhancing the digital capabilities and skills across Abu Dhabi Government entities is fundamental to what we do at ADDA. Our vision is to enable the digital transformation of all Abu Dhabi government entities, using emerging technologies and delivering pioneering government services and solutions. Our partnership with Automation Anywhere will reinforce our commitment to creating a world-class digital ecosystem in Abu Dhabi enabled by RPA solutions which will unlock efficiencies at scale.” 

“Strong finance processes form the backbone of a compelling administrative system, emerging technologies such as RPA promises to automate repetitive mundane tasks thus enabling our workforce to focus on insight-driven activities, helping the department to scale efficiently,” said H.E. Salah Mohammad Al Waswasi, Executive Director of Policy and Financial Systems Sector of Department of Abu Dhabi.  

For the first time in Abu Dhabi, Automation Anywhere will co-host ‘The month of Robotic Process Automation Program (Build-a-bot)’. The hands-on experience will enable digital talent, allowing unparalleled access to the tools and solutions to improve government services while creating new efficiencies. Training up to 40 government entities over a span of one-month, Automation Anywhere University will help boost the future of Abu Dhabi government services and build new ways to engage with citizens in Abu Dhabi.   

Ankur Kothari, Co-Founder and Chief Revenue Officer, Automation Anywhere, said: “RPA technology is at the forefront of improving business processes to drive extraordinary human potential by increasing employee productivity and lowering operational costs. We are delighted to collaborate with Abu Dhabi Digital Authority and Department of Finance which shows our commitment toward Abu Dhabi’s digital transformation agenda that will help unlock numerous benefits towards governance administration.”

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