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Abu Dhabi Islamic Bank (ADIB), a leading Islamic financial institution, received two major awards at this year’s Business Continuity Institute (BCI) Middle East Awards ceremony, the world’s leading authority for business continuity and resilience professionals.
The Business Continuity Institute Middle East Awards aims to identify institutions that have outstanding business continuity, risk and resilience practices. ADIB has been recognised for the “Most Effective Recovery” and having the best “Continuity and Resilience Team” for the year 2021, making it only one of three corporations to be recognized in the region, and only one to receive awards in multiple categories.
Fuad Siddiqui, Group Head of Business Continuity at ADIB, said: “Over the years, we have invested heavily in our business continuity and resilience function as a part of our customer-centric strategy, enabling us to deliver our services despite the challenging circumstances the world has faced over the past year.”
He also added: “I extend my congratulations, and gratitude, to our BCM & Resilience Team for all their terrific work in strengthening our operations and ensuring we maintain our agility in this dynamic operating environment.”
The recognition comes in light of pandemic-related restrictions and lockdowns that were witnessed last year, during which ADIB seamlessly complemented its in-branch operations with digital banking services that ensured customers have full access to their accounts. In total, the bank has around 700,000 digitally enabled customers, and there is mounting evidence that the pandemic has induced a fundamental shift in customer behaviour, as remote and contactless banking experiences are increasingly preferred. This trend is reflected in the high adoption and usage of ADIB’s digital services, which witnessed a 30% surge in the first half of 2021.
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